We accept all makes and models, and with six convenient locations, there’s a Koons Certified Collision Center near you.
"Great costumer service! Mike was the representative that assisted me. He gave value the service. I brought the car, he prepared the estimated. I prepaid for the whole thing (worthy for the service they gave) When I dropped off the car, I arrived after 6, but some people were there (including Mike) and I was able to leave the car. Car was ready next day (half day service!). Because of my work, I was able to pick up the car after 6 pm but Mike was able to return the key to me. On top of the service, they clean my car! Thank you Mike. Btw, second time I bring my car to this place."
"A few days ago I received a notice that a software program required updating/reload on TOYOTA vehicles and one of the models involved I owned. A few days later KOONS Annapolis TOYOTA sent a reminder that scheduled service was due. I was able to schedule the appointment so both issues could be addressed. The software upgrade required several hours, my service agent arranged for shuttle service to my home. A few minutes ago my service agent, Kendall phoned to explain the scheduled work was complete and arrangements would be made to deliver my vehicle so I would not have deal with wind and rain. Great customer service, a finely tuned process to deliver a great customer experience, thank you Koons Annapolis Toyota."
"Took my Ford Edge SUV here for repair after an accident I had at the beginning of the year. In total, it took them about 20 days to complete all of the work. I was highly impressed with the final result. My car basically looked brand new! Would definitely recommend to anyone seeking repairs!"
"Jerry was great to work with. I was able to get my mirror replaced after an accident within the week. Will definitely use them again!"
"They provide excellent customers service and they are incredibly honest and knowledgeable about the best way to fix the car without headaches."
"Koons is the model for efficiency. They honor your appointment time, complete the service quickly and get you on your way."
"I have been taking my vehicles to Koons Collision ever since living in the DC area (12 years). Each time, they have exceeded my high standards in performing the repair work. Additionally, the Customer Service is top-notch in that Amanda makes sure you are kept up-to-date and gives advice where needed. The Price of the repair was ideal and they honored the quoted price. I would recommend this place, regardless if you don’t own a Toyota. As a matter of fact, I own a VW and was treated with respect by everyone working."